top of page

FAQ & Privacy Policy

Where do we ship?
We offer worldwide shipping for our customers.

Who will pay for shipping and delivery charges?
The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

 

How is shipping amount decided?
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.

 

How is custom duty decided?
Custom/Import duty is levied by the Goverment of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Nalli does not have any control on custom duty.

 

Who are the courier partner?
We use FedEx or EMS for our international shipments. We use YAMATO TRANSPORT our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. 

 

Do the prices on website include taxes?
Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.

 

What is the estimated delivery time?
The estimated time of delivery is within 5-7 working days for international orders and 2-4 business days for domestic orders. All orders get shipped within 1-2 business days from our warehouse.

 

Who will be responsible for paying local taxes outside Japan?
For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.

 

CANCELLATIONS AND MODIFICATIONS

What is Kyoto Yuzen Sari's Cancellation Policy?
We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.

 

How do I cancel the order, I have placed?
You can drop an email at kyoto.yuzen.sari@gmail.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

Can I modify the shipping address of my order after it has been placed?
Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in Japan only), you can drop an email at kyoto.yuzen.sari@gmail.com requesting to change/modify the shipping address and we can change it, provided the order is not in transit. For international orders, we will not be able to change the shipping address.

 

I just cancelled my order. When will I receive my refund?
Once an order is canceled, the refund will be initiated and processed within 7-10 working days.

 

If I cancel the purchased product will the tax amount charged be refunded?
Yes, total order amount will be refunded as prices are inclusive of it. However we will be deducting the transaction fee charged by the bank.

 

Where can we return or exchange the order?
In case of online purchases, all the returns should be sent to Kyoto Yuzen Sari Office, Kyoto, Japan. However, exchange of product can be done only at Kyoto Cooperative Association of Kougeisensho in Japan.

Privacy Policy

Kyoto Cooperative Association of Kougeisensho and Maison de Kakizaki G.K. ("we", "our", or "us") is committed to protecting your privacy.

1. Collection of Information We may collect the following personal information from you: - Name, email address, phone number, etc. - Usage data such as site visit history

2. Purpose of Use We use personal data to: - Provide and improve our services - Send promotional emails and updates

3. Sharing of Information We do not share personal information with third parties except as required by law.

4. Security Measures We take appropriate security measures to prevent unauthorized access to your data.

5. Contact For any questions regarding this policy, please contact us at: Maison de Kakizaki G.K., junko@maisonkakizaki.com

Terms of Service

1. Definitions "User" refers to individuals or organizations using our services.

2. Prohibited Activities Users must not engage in activities that: - Violate any applicable laws or regulations - Infringe upon others' rights or privacy

3. Disclaimer We do not guarantee the accuracy or completeness of the services provided.

4. Changes to Terms We reserve the right to modify these terms at any time.

Legal Notice 

Maison de Kakizaki G.K.

Responsible Person: Junko KAKIZAKI

Company Address: #402, 227 Daikokucho, Aburakouji Higashiiru, Nanajodori, Shimogyoku, Kyoto City, 6068223 Kyoto, Japan

Phone Number: +81 70 9045 3551

Email: junko@maisonkakizaki.com 

Website URL:https://www.maisonkakizaki.com/

Payment Methods: Credit card, bank transfer, PayPal

Act on Specified Commercial Transactions

Description based on the Specified Commercial Transactions Act

Name of sales company: Maison de Kakizaki G.K.

Representative: Junko Kakizaki

Address of business: #402, 227 Daikokucho, Aburakouji Higashiiru, Nanajodori, Shimogyoku, Kyoto City, 6068223 Kyoto, Japan

Phone number: We will disclose the phone number immediately upon request

Hours: 10:00-18:00 (excluding weekends and holidays)

Email address: kyotoyuzensarees@gmail.com

Representative of the organization responsible for operations: Junko Kakizaki

Exchanges and returns (refund policy)

<In the case of returns and exchanges due to customer's convenience>
Products before shipping: You can cancel your order by pressing the cancel button on the website.
Products after shipping: Unopened products will be exchanged for a payment or a product of equal or less value, at the customer's expense, only if you contact the Customer Support Center (kyotoyuzensarees@gmail.com) within 10 days of receiving the product. We do not accept returns or exchanges for products that have been opened.

<If the product is defective>

You will be responsible for the shipping costs or we will exchange it for a new product. Please contact our Customer Support Center (kyotoyuzensarees@gmail.com) first.

Delivery period The time when the product arrives at the customer's place of order or the service is provided The order will be processed within 3-5 business days and the product will arrive within 14 days.
You can use it immediately after ordering.

Acceptable payment methods

Cash, credit card, PayPal, or bank transfer

Payment period The time when the customer pays for the product purchase price Credit card payments are processed immediately, but domestic bank transfers must be made within 3 days of ordering.

Sales price The sales price of this product or service (including consumption tax) The amount listed on each product page.

bottom of page